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 Home Customer service Frequently asked questions |
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1. Why are we so
obsessed with keeping things flat?
At IKEA UAE, most furniture is made so that it can be flat-packed. Because we don’t
transport air, storage and transportation costs are much lower. And, because
IKEA buys in large volumes, we get big discounts that are then passed on to
you.
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2. Why do we abuse our products?
Nearly all IKEA furnishings are tested according to tough international
standards and codes. Believe us, they are tough. They are based on real life
situations like kids jumping on sofas and drawers being opened ten times a day.
All tests are done to make sure that our products are made to last. Quality
testing is part of offering good design and function at an affordable price. At
IKEA we figure that if the products can take all the abuse we put them through,
they can certainly stand some of yours.
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3. Why do we make you
assemble furniture yourself?
Assembling furniture yourself means not paying someone in a factory to do it
for you. And, although it can be difficult sometimes, it means you can have the
furniture in your home straight away.
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4. Why do our designers
think this makes a good table?
We have a saying at IKEA:” We design the price tag first.” To make a good
quality furniture at low prices, our designers need to think differently. For
example, they once approached a company that made shopping trolleys to create
the frame and legs for one of our tables. By using their imagination, and
staying on the look-out for innovative ways to produce furniture, they
constantly find new ways to keep prices low.
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5. Why do I need pencil
and paper to shop at IKEA?
You may have noticed that the price tags at IKEA are full of information. As
you go around, make note of anything you like: the product name, the price and
location in the store. Collect it yourself instead of paying us to do it for
you. The fact that you do some of the work, helps to keep the prices low.
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6. Why is the IKEA store so busy?
Since catalogue prices are valid for a whole year, lots of people visit our
stores to take advantage of our low prices. But we try to make your visit as
pleasant as possible by offering to take care of the kids and by having lots of
checkouts open when they’re needed.
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7. Why should I
transport my own furniture?
You can probably think of a few stores that give a free delivery service.
"Free" usually means the delivery costs are just hidden in the price you pay at
the register. Self-transportation is easy at IKEA. Products are packed flat so
they’ll fit into the trunk of your car. Taking home the furniture yourself
means you can have it the same day. But if you prefer, we can also arrange a
delivery and assembly service for you.
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8. Why is it sometimes
hard to find help at the IKEA store?
Generally speaking, shopping can be more enjoyable if you’re not being harassed
by salespeople. And not having commissioned salespeople also helps to keep
prices low. But if you do have a question, you can just stop at one of the
information counters throughout the store where someone will gladly help you.
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